Workshop / Vacation Package Terms & Conditions

Arrival and Departure
Arrival time at the property is between 3:30 PM and 6:30 PM on a Saturday. Arrangements to arrive outside those hours are difficult and can not be guaranteed. If your flight is delayed, or you are held up for other reasons, it is essential that you call to advise us. Departure from the property must be prior to 10:00 AM on the Saturday of your departure.

Payment Terms

- All prices are in US Dollars.

- Fees vary with each event. Please see the "Costs & Conditions" section in the description for details.

- A 50% deposit must be paid at the time of registration. Full payment must be paid 60 days prior to the arrival day.

Cancellation Policy
- Notification of cancellation must be in writing.

- Please see cancellation information specific to your event in the "Costs & Conditions" description.

- We reserve the right to cancel a workshop up to two months prior to the arrival date for under enrollment or circumstances beyond our control, in which case we will refund all fees paid or give credit to future workshop.

- There is no refund for workshop time or events missed by students.

Travel Insurance
We strongly recommend making the necessary arrangements with a reliable insurance company to coverall stages of the holiday including flight or transport cancellations as well as for cancellation of your workshop. Your travel agent should be able to help you with this.
Go to our Links page for some examples of travel insurance companies.

Extra services
Additional services such as pick-up or drop of at the airport cannot always be guaranteed. The more advance notice you give us, the more likely we will be able to make an arrangement for you.

Complaints
All efforts are made to ensure that the property is in perfect condition and fully functional prior to the client's arrival. Should any of the domestic systems or appliances malfunction during the stay, repairs will be made as soon as possible. We cannot be held responsible for events beyond our control such as breakdowns, leaks, power cuts, water shortages, floods, storm damage, strikes or force majeure.

Liabilities
We cannot accept liability for fortuitous events such as acts of God or war, riots or civil strife, terrorist activity, industrial disputes, labor strikes, natural disasters, fire, adverse weather conditions, or consequences of any person during the course of the holiday stay.

These conditions must be accepted by all members of the workshop. We can not reduce or waive these terms in the event of circumstances beyond control such as illness, injury or death, flight cancellations, war, civil uprisings, terrorist attacks, labor strikes, earthquakes, floods, storm damage or force majeure. If, for reasons beyond our control, we are forced to cancel the booking, we will do our best to find a suitable alternative rental property or rental period, or give you a total refund of all money paid to date.

A note to our guests
Please understand that many of the conveniences, which we accept as normal in some other countries, are not always as readily available in rural Italy. You should understand that the electrical systems in Italy function on a 220-voltage current. We have done everything possible to make available any necessary electrical adapters that may be needed.

The water at Il Rifugio is pumped from our wells, which is controlled electrically. The heating of hot water and the house is done with a natural gas boiler but is started and controlled electrically. You may experience a power or telephone outage during a storm or other related interference, which is fairly normal. Please understand that these occurrences are totally out of our control and that we cannot make refunds due to happenings such as these during your stay. Generally the outages are for short periods of time and will not result in any major inconvenience.

Three of Cortona's finest